Refunds & Returns Policy

This Refund and Return Policy applies to all purchases made at Native Boutique. This policy complies with U.S. Federal Trade Commission (FTC) regulations regarding mail, internet, or telephone orders, as well as California consumer protection laws. By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility and Timeframe

We accept returns or exchanges for most unused, unworn, and unwashed items within 30 business days of the original delivery date. All returned items must be in their original condition, with original tags, packaging, and accessories intact. Items that are damaged, worn, altered, or missing tags are not eligible for a refund or exchange.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are considered "Final Sale" and cannot be returned or exchanged:

- Clearance items

- Personal accessories

- All promotional items marked "Final Sale"

3. Return Process

Before returning any item, customers must contact our customer support team to obtain a formal Return Authorization (RA) number. Return packages without a valid RA number will not be accepted and may be returned to the sender. Please allow up to 24 hours for our team to review and respond to your return request.

4. Inspection and Approval

Upon receipt and inspection of your returned item, we will confirm whether the return is approved. Once approved, we will immediately initiate the refund process. We reserve the right to deny a return request if the item fails inspection.

5. Refund Method and Processing Time

All approved refunds will be issued to the original payment method used at checkout. Processing times vary depending on the card issuer and financial institution. Refunds typically appear within 10 business days, though in rare cases, it may take up to a full billing cycle.

6. Return Shipping Costs

Unless the return is due to an error on our part (including defective items, incorrect shipments, or significant quality issues), the customer is responsible for return shipping costs.

7. Damaged or Defective Items

If you receive an item that is damaged, defective, or does not match your order, please contact our support team within 24 hours of delivery and provide photos of the package and the item. Upon verification, we will provide a free replacement or a full refund.

8. Order Cancellation

Orders can only be cancelled for a full refund before they enter the processing and shipping stage. Once an order has been packed or shipped, it cannot be cancelled; customers must submit a return request after receiving the package.

9. Policy Updates

Native Boutique reserves the right to update this Return and Refund Policy at any time. Any changes will take effect immediately upon being posted on the official website.